Customer Support

According to home inspection industry research, one of the biggest issues home buyers have with their inspection company is a lack of customer service, particularly with regard to being available to answer questions after the inspection.

Unfortunately, a large majority of home inspection companies don't have live customer support.

Most inspectors are small one-man shops, so when they are out with a client and you call in, you may end up talking to an answering machine.

How quickly you are serviced depends on how busy they are with other customers.

If you have an emergency and need a question answered immediately, you may find yourself without the answers you seek. Your inspection company should be able to answer your questions promptly, not as they have time driving between inspections.

Find out the 6 key Customer Support questions to ask your propective home inspeciton company. Click here for more details.